REFUND & RETURNS POLICY

Wadeline Marine

Effective Date: June 2026

1. Overview

Wadeline Marine strives to supply quality marine products and excellent customer service.

This Refund & Returns Policy outlines the conditions under which goods may be returned, exchanged, repaired or refunded.

2. Return Eligibility

Products may be returned within 7 days of receipt provided that:

The product is unused.
The product remains in its original packaging.
The product is in resalable condition.
Proof of purchase is provided.

Returns are subject to inspection and approval.

3. Defective Products

If a product is defective upon delivery, customers must notify Wadeline Marine within 7 days.

Following inspection, Wadeline Marine may:

Repair the product
Replace the product
Provide a refund

at its discretion and in accordance with supplier warranty conditions and the Consumer Protection Act.

4. Incorrectly Supplied Goods

Where an incorrect product has been supplied by Wadeline Marine:

The item will be collected or returned at our expense.
A replacement or refund will be arranged.

5. Non-Returnable Products

The following items cannot be returned unless defective:

Special order items
Custom manufactured products
Electronic equipment that has been installed
Used safety equipment
Opened flares and emergency equipment
Products damaged through misuse
Products damaged through improper installation

6. Refund Process

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on:

Banking institutions
Payment processors
PayFast processing times

Typically refunds are processed within 7–14 business days after approval.

7. Shipping Costs

Original delivery charges are non-refundable unless:

Goods were defective upon arrival.
Wadeline Marine supplied incorrect goods.

Customers are responsible for return shipping costs unless otherwise agreed.

8. Warranty Claims

Products covered by manufacturer warranties will be assessed according to the manufacturer’s warranty terms.

Warranty claims may require:

Proof of purchase
Inspection by authorised agents
Return of the product for testing

9. Consumer Rights

Nothing in this policy limits any rights provided under the Consumer Protection Act of South Africa.

10. Contact Information